As a company, you already know how critical communication is for the successful completion of daily operations. Projects, clients, and tasks are all reliant on getting information to managers and workers at an efficient rate.
However, keeping everyone “in the know” is easier said than done. Old tech, inefficient systems, or lack of communication software can throw a wrench in even the most basic itinerary. This adds up to lost minutes, decreased efficiency, and a weaker overall bottom line.
How can you resolve this issue, especially with limited resources?
Simple: adopting a UCaaS. UCaaS stands for “unified communications as a service,” similar to “software as a service.” But, as the name implies, UCaaS is primarily for the centralization of workplace communication.
Sounds complicated! In a nutshell, though, it’s a service and/or type of software where users can manage all forms of discussion in one easy, accessible place. By itself, this encompasses everything workers and managers use to talk: telephone, messaging, email, videocall, and forums.
From this alone, you can see the benefits. UC software is all about expediting messages, and service is about expanding it. There are numerous benefits which come from this centralization, affecting every area of communication.
Take for instance a mass email regarding a new business policy. A UC platform can deliver this simultaneously to all staff, while creating an alert that an important message has arrived. A UC platform can also indicate the who, what, and where. Is John currently at his desk, or at lunch? Is a customer you want to follow up with available, or have they unsubscribed from a company service?
Answering questions like those while offering speedy solutions to cumbersome problems are just a handful of ways company efficiency is increased with UCaaS. Video calls can be held in place of physical meetings from any location. Messages can be sent versus physically having to find a person in the office. Depending on the software, third party apps can integrate seamlessly into the UC platform for simplified collaboration.
Cost is another factor
Most UCaaS based services and software offer scaling resources. This means if your business expands, so does the technology. This is helpful for tasks like adding new lines for incoming workers. Or, if you downsize, you can scale back on usage, versus investing in expensive hardware.
Mobile use is also expected in the business world, no matter the size. Of course, this means UCaaS based software is compatible with mobile devices, allowing simple communication while on the go. Texting to workers and management speeds up even the slowest of processes, which completely revitalizes company productivity.
Cheap, effective, and centralized
Any sized company can expect to reap the enormous benefits offered by a UCaaS solution. If you feel business productivity has fallen, with a rising frequency in frustrated customers mixed with inefficient communication, it’s high time to look at UC alternatives. Simply reconfiguring how staff, customers, and management talk is enough to change the game, leading to higher profit and improved growth.