Businesses need predictable, secure and adaptable supply chains to compete in a global market where speed and reliability are both at a premium. Whether your clients are retailing products directly to widely-distributed consumers or carrying valuable plant or hardware to businesses, everyone expects a premium service. The only way to deliver that in a cost-effective manner is to proactively monitor logistics.
Proactive monitoring is very different from ‘reactive monitoring.’ Proactive monitoring aims to prevent things from going wrong before anything begins. It does this by looking for problems while they’re still small or before they’re there and stepping in before they get big enough to interrupt operations or show up on the radar of your customers and clients.
How does proactive monitoring matter to logistics companies?
Improved Management Efficiency
When you have an automated logistics system, your IT staff will spend a lot of time monitoring that system – as much as half their work hours isn’t uncommon. But using a proactive monitoring system will let you set up alerts that warn your IT staff when a process isn’t going right, letting them place their attention where it’s needed. IT management efficiency goes up as your team is freed to do more useful work.
Reduced Downtime
Downtime means the job’s not getting done. Your reputation is on the line. And in logistics it can take valuable minutes or even hours to figure out what’s holding everything up, clear a bottleneck or fix otherwise unexplained stoppages. Proactive monitoring means you have eyes on physically remote servers that control movement through warehousing as well as transit and a unified overview coupled with data from previous incidents lets you act fast to get back on track.
Resolves Issues Ahead of Time
Receiving proactive alerts from your monitoring system lets you deal with issues before they even arise. Order query, report query and order processing can be wrinkle-free and fast, and delays in the process cut down or eliminated.
Optimizes Performance
Business customers are relying on your swift delivery to fulfill their own schedules. Consumers are ever-ready to criticize poor delivery, which will bounce back on your client and harm your reputation with them. Operating with little permissible margin for error, logistics companies have to take every opportunity they can to improve their performance. Proactive monitoring allows for comprehensive, unified monitoring of servers, data centers, software, networks, storage and firewalls. If any link falters beyond the ability of automatics or fail safes to pick up the slack, alerts mean engineers and techs are in place and primed to know what the problem is so it gets solved quickly, never interrupting operations.
Are you looking for more information about proactive monitoring and how it can help your company? Stratosphere Networks can help. Give us a call today at (877) 599-3999 or fill out our contact form.